Returns & Refunds
Ajike Shea Centre Returns & Refunds Policy
Thank you for shopping with Ajike Shea Centre.
Once an order has been placed, we do not accept returns or refunds.
It is the goal of Ajike Shea Centre for each customer to be happy and satisfied with their purchase.
Due to the personal nature of these products, returns cannot be accepted and all sales are considered final.
EXCHANGES
If you would like to request an exchange, this must take place before your order ships. We do not offer exchanges, returns or refunds once an item has been shipped.
SHIPPING-RELATED ISSUES
Incorrect Address
It’s okay to make mistakes sometimes. If you’ve entered an incorrect address, please let us know as earliest possible. If shipment has not left yet, we can update the address right away. If your order has already shipped, we can help you reroute your packages, but in this case, you are responsible for any additional shipping or address correction fees charged by the carrier.
Returned Shipment
In case you reject your shipment and the order is returned to us, we will not be able to issue credit for your order. You will have to pay additional shipping cost for redelivery.
Won’t be Home for your Order?
Consider having your order delivered to a nearby UPS store. This is an important option if you are shipping during hot or cold weather, or if you will have to leave your package in an unsecure area.
Missing, Damaged Products, or Lost In Transit Items
If merchandise is damaged, defective or faulty, Ajike Shea Centre will work with you to provide a mutually beneficial solution.
While we pack your orders with extreme care, the shipping carrier can sometimes still damage orders. Please inspect all packages at the time of acceptance. If any damage, please report in the presence of the driver. Notify AJIKE SHEA CENTRE to start a claim. Keep all packing materials and boxes intact. Please take photos of all damaged items in your package and email them to sales@ajikesheacentre and we will gladly take care of the claim for you while we do a replacement of any damaged item in your order. If you used your own shipping account, you will have to file a claim directly with your carrier.
If the driver has already left, please follow the steps above. Shipping carrier might want to come and inspect the damage or loss to start/process the claim. New items will be shipped as soon as damaged or missing items have been returned to or verified by AJIKE SHEA CENTRE or a claim number has been issued to us by the carrier. You must retain the original packing materials and products until any claim is resolved. If you discard the damaged goods without showing us the pictures and videos of the items you received, there will be no refund, replacement or credit by the carrier or AJIKE SHEA CENTRE due to the fact that the claim will not be able to be verified and customer will not be able to return the item and in that case AJIKE SHEA CENTRE will not be able to do a refund or replace.
This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 30 days for resolution. We will help to get you your product again, but we must have resolution of status before we can reship without payment for the new shipment. If you are not at home for time of package delivery and if you feel you are in an area where someone might pick up and walk off with your delivered package, we highly recommend that you request “signature required upon delivery” when you place your order. You can do so by making a note in Special Instructions field.
No product can be returned without the written consent of AJIKE SHEA CENTRE!
To report damaged product, please email sales@ajikesheacentre.com with supporting images.
